SERVICE & REPAIR

Turnaround Time: June 2020 4-6 Weeks

We are currently open and doing our best to provide fast service while keeping our crew, their families and our customers safe. In the interest of time, please direct all communication here. We thank you for your patience and understanding. 

You do not need an RMA number or pre-authorization to send your SRM PowerMeter and/or PowerControl for service.

Please complete the Service Form found below and include it with your SRM product.

SHIP TO:

SRM Service Center

720 West Monument St

Colorado Springs, CO 80904

What to include:

SRM Service Form

PowerMeter and/or PowerControl

Chainrings (If possible)

Drive-side crank arm (If possible)

What not to include:

Left crank arm

Bottom Bracket

Pedal

Spacers

Return Shipping:

FedEx Ground. To request Overnight or 2nd Day Air please specify on service form.

​PowerMeter Comprehensive Service: $185

complete component check, battery replacement, recalibration, QC test

 

PowerControl Comprehensive Service: $95

complete component check, battery replacement, recalibration, QC test

 

PowerMeter Rechargeable Battery Upgrade: $499

comprehensive service plus new circuit board for rechargeable battery

 

Other Service Costs

New PowerMeter circuit board: $399

PowerMeter Calibration: $60

New PowerMeter decal: $30

New PowerMeter lid: Wireless $50, Wired $120

Additional Labor Fee for advanced non-warranty repair $75

New chainring bolts: $25

New PowerControl circuit board: $399

New PowerControl LCD Screen: $150

New PowerControl Top Case: $50

New PowerControl Bottom Case: $50

Cleaning fee: $35